Frequently asked questions
Return and Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, please note that all discounted items, personalized items or gift cards are not eligible for returns or exchanges. Also, international orders outside the US are not eligible for returns or exchanges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns & exchanges are subject to a $8 handling fee and 20% restocking fee per item. An additional $5 fee will be implemented if a product is received with an unreasonable amount of hair or fur. Please lint roll all items before returning.
To start a return, you can contact us by email support@mycutiefriend.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Shipping costs will be borne by the senders.
For items you wish to exchange, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Any unapproved return or exchange that is sent back to us will be considered an unauthorized return and can not be refunded.
Shipping Details
We offer free shipping for orders over $120. International shipping with tracking is supported.
Shipping generally takes 7-12 business days depending on your location. Shipping time does not include processing time during which products are designed and printed. Personalized products are usually designed and printed within 2-4 business days and dispatched on the same or next day.
Eco-friendly Packaging
We are committed to sustainability! All our orders are packed using 100% biodegradable bags made from plant-based materials and eco-friendly cardboard crafted from recycled content. These materials are designed to break down naturally, minimizing environmental impact while keeping your products safe during shipping. We're proud to reduce plastic waste with every order!