Chocolate Brown Pet Collar

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, please note that all discounted items, personalized items or gift cards are not eligible for returns or exchanges. Also, international orders outside the US are not eligible for returns or exchanges.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns & exchanges are subject to a $8 handling fee and 20% restocking fee per item. An additional $5 fee will be implemented if a product is received with an unreasonable amount of hair or fur. Please lint roll all items before returning.

To start a return, you can contact us by email support@mycutiefriend.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Shipping costs will be borne by the senders.

For items you wish to exchange, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Any unapproved return or exchange that is sent back to us will be considered an unauthorized return and can not be refunded.