Frequently asked questions
Return and Refund
Because customized or made-to-order items are created specifically for you, we do not accept returns or offer refunds for these products unless there is a verified quality defect or we made an error with your order (e.g., incorrect personalization, wrong specifications, damaged or faulty workmanship).
If you believe your customized item has a quality issue, please contact us via support@mycutiefriend.com within 3 days of delivery with your order number, a description of the issue, and clear photos or videos. We’ll review promptly and work to make it right.
Shopping Details
We offer free shipping for orders over $120. International shipping with tracking is supported.
Shipping generally takes 7-14 business days depending on your location. Shipping time does not include processing time during which products are designed and printed. Personalized products are usually designed and printed within 2-4 business days and dispatched on the same or next day.
Care Instructions
Cold Wash (max 30C or 90F); Hang dry or low heat tumble dry; Cool iron; Do not dryclean or bleach.
How to Make Your Personalized Products?
We offer a range of print options with the custom printing area shown in the product pictures.
For pictures, although we can basically work with anything, we suggest you make the edits if necessary before uploading. If you choose the "all-over" print style, please upload pictures with no background to present best results. In general, a well-lit, high-resolution picture is recommended